terms & conditions

terms of use

Welcome to the fntsma.com website (hereafter referred to as the "Site") which is operated by or for fntsma, its affiliates or related companies, referred to collectively as fntsma. The following terms govern your use of and/or purchase of products from the Site. Be advised that your use of the Site constitutes your agreement to follow and be bound by all of the following terms and conditions (the "Agreement").

general

We may from time to time change the terms that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time, for any reason, with or without notice.

site contents

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by fntsma. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by fntsma.

The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

correction of errors & inaccuracies

The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. fntsma therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability or otherwise. We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 7 days of the order date, subject to compliance with all other terms and conditions of fntsmas’ Return Policy. Please refer directly to that policy for additional information. Such returns may be made by mail.

colors

We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor's display of any color will be accurate.

return policy

EXCHANGE ONLY WHEN PURCHASED AT RETAIL PRICE. ALL DISCOUNTED ITEMS ARE FINAL SALE. NO EXCHANGES OR REFUNDS WHEN PURCHASED AT DISCOUNT.

For items purchased at retail price exchange must be processed within 7 days of shipment receipt. All exchanges dependent on existing stock.

We are generally unable to cancel orders between the time the order is placed and the time it is shipped out.

fntsma will not issue credits or refunds for any difference in price on items purchased before the start of any sale. Orders placed at retail price, will have any exchange option available, while those purchasing at a sale price are considered final sale. All processed orders shipped before the start of any sale, may not be exchanged for items at their discounted price.

For any problems or concerns with the merchandise notice must be given to service@fntsma.com within 2 days of shipment receipt.

To exchange an item it must have the original packaging, in as-new condition when returned. Domestic customers are financially responsible for shipping the item back to fntsma for the exchange. We do not currently accept online returns and exchanges internationally.

Any product shipped back to fntsma as an RTS (Return To Sender) for failure to deliver/receive/collect from the carrier or facility, will be subject to a $10 RTS Fee to cover reshipment costs. All customers should receive tracking details upon dispatch, and are expected to monitor tracking progress for any delivery exceptions. Packages that fail to be delivered/collected/or received are sent back to fntsma at the company's expense. The customer will be notified of said return by a service representative, the delivery address will be re-confirmed, and the RTS Fee must be made payable through the original payment method.

Any product shipped back to fntsma as a policy dispute or order refusal will be subject to a Forced Refund. Such customers will be refunded for order subtotal (minus original shipping costs paid) while instituting a $4-$8 restocking fee per item.

newsletter sign up drawing

The greeting card drawing happens on the 20th of the month and winner is contacted via email to confirm mailing address. Signing up does not guarantee winning. Winner chosen at random using a sorting program. Winner cannot win again.

shipping

shipping

EXPEDITED SHIPPING METHODS DO NOT INCLUDE PROCESSING TIME. Orders placed between Monday and Friday are generally processed within 48 hours. However, during windows of high demand, we may require up to 10 business days to process and ship your order. We are a small team and do our best to ensure that every order is sent as soon possible. Please allow up to 3 weeks for your delivery to arrive. If you still have not received your purchase after 3 weeks, please notify service@fntsma.com

taxes, shipping & handling charges

All domestic and international orders are shipped via USPS. International customers are responsible for customs duties and/or brokerage fees in addition to shipping costs assessed during checkout. All California residents will incur sales tax as set by the State of California and/or the County to which your delivery will be shipped. Please contact service@fntsma.com if you have any questions.

miscellaneous

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. You agree to bring any dispute arising under this Agreement exclusively in the State and Federal courts of the State of California in San Diego County.